Refund Policy — ZoneVPS.fr
Last updated: 24 june 2025
At ZoneVPS.fr, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be issued for our services.
⸻
- 7-Day Money-Back Guarantee (New Customers Only)
We offer a 7-day money-back guarantee on all first-time orders of VPS hosting services. If you are not satisfied with your service, you may request a full refund within 7 calendar days of your initial purchase.
Exclusions:
• Refunds do not apply to domain registrations, SSL certificates, licenses, or any third-party services.
• This guarantee is available only once per customer/account.
• Abuse of the platform (e.g., spamming, hosting prohibited content) voids eligibility.⸻
- Non-Refundable Items
Refunds are not available for:
• Renewals of existing services.
• Services purchased via cryptocurrency or non-reversible payment methods.
• Services terminated due to violation of our Terms of Service or Acceptable Use Policy.⸻
- Pro-Rated Refunds
ZoneVPS.fr does not offer pro-rated refunds for unused time on monthly, quarterly, or annual subscriptions once the refund period has expired.
⸻
- Cancellation Policy
Services can be canceled at any time through the client area. However, no refunds will be issued for cancellations made after the 7-day refund period.
⸻
- How to Request a Refund
To request a refund, please contact our billing team via: 📧 Email: support@zonevps.fr 📁 Client Portal: https://zonevps.fr/client
Please include your invoice number and the reason for your request. We aim to respond within 24–48 hours.
⸻
- Chargebacks and Disputes
Initiating a chargeback without first contacting our support team is a violation of this policy. We reserve the right to suspend or terminate accounts associated with chargebacks.
⸻
- Changes to This Policy
ZoneVPS.fr reserves the right to modify this Refund Policy at any time. Changes will be posted on this page and become effective immediately.
⸻
Questions? Please contact us at support@zonevps.fr for any clarifications.